The automated TeleMessaging phone system calls customers when they have overdue items or holds is available in both English and Spanish. Customers can also call the system to review what items they have checked out and renew items. The “Language” field in the borrower record determines the language TeleMessaging uses when it calls a patron or when the patron calls the system. There are 3 codes:
0 – ENGLISH (never use this one)
eng – US-English
spa - Spanish
Always use “eng” if the borrower requests English. Do *not* use the “0” code for English. Enter "spa" if the customer would like to receive the messages in Spanish.
If left blank the default language will be English.
rev. 8/2017
On The Horizon is an FAQ publication for the staff of the Fresno County Public Library on the use of Horizon and ValleyCat.
