SMS (text) messaging

SJVLS libraries now offer SMS text messaging notification of holds, overdues, and general messages.  This is an opt in service, it will not be automatically applied.

There are 2 ways this can be set up:  either by staff in Horizon (the choices are under the phone number), or by the customer in the My Account section of Enterprise.

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Some things to know:

• When an SMS HOLD message is sent there will be no phone, email or print message sent.
• When an SMS OVERDUE message is sent, customers will get *both* the SMS and their standard way of notification.
• "General” message examples are “Game of Thrones Season 5 was returned without disc 4” or “Your claimed return item, Game of Thrones Season 5 has been located on the shelf and checked in.”  The ability to add these messages will be added to some staff accounts soon (more on this to come).
•   In Horizon, only check SMS options for mobile phones (“m” or “m-no”), even though the options appear for “home” or “other”.  Checking SMS for home or other phones will do nothing.
• If a customer wants both email and SMS, set up the phone type as ‘m-no’.  If SMS and a phone message to their home phone is wanted, set mobile phone as ‘m-no’ and add a home phone number with the ‘h’ designation.
• Holds for eBook or eAudio items may be placed via Enterprise, but customers will not get a text message; they will get their usual email notification.
• The phone number the text messages are sent from is 8559132458.

  

 1/2020