Your customer has notices set to be delivered via Telemessaging (TM3) to their cell phone. However they report that if TM3 calls and they don't answer the call, no message is left by TM3 on their voice mail. Why not?
TM3 isn’t seeing the call as being picked up by voice mail, but rather it registers as a 'no answer'. TM3 can have a harder time recognizing that an unanswered call to a cell phone is transferring to a message system. It's probably a timing thing – basically the phone's 'leave a message' message doesn't kick in fast enough from TM3.
There's nothing we can do to change TM3. The customer has the option of changing to a different phone number or receiving email or print notices.
On The Horizon is an FAQ publication for the staff of the Fresno County Public Library on the use of Horizon and ValleyCat.
