Telemessaging & Cell Phones

Your customer has notices set to be delivered via Telemessaging (TM3) to their cell phone. However they report that if TM3 calls and they don't answer the call, no message is left by TM3 on their voice mail. Why not?

TM3 isn’t seeing the call as being picked up by voice mail, but rather it registers as a 'no answer'. TM3 can have a harder time recognizing that an unanswered call to a cell phone is transferring to a message system. It's probably a timing thing – basically the phone's 'leave a message' message doesn't kick in fast enough from TM3.

There's nothing we can do to change TM3. The customer has the option of changing to a different phone number or receiving email or print notices.

Area Codes & TeleMessaging

Telemessaging (TM3) is the automatic phone notification system that calls customers about overdue items and holds. In the past, Telemessaging was set up to only call phone numbers that had area codes in CA, AZ, OR and NV. 

But with the rise of cell phone use, many people keep their out-of-state phone number regardless of where they live. So we removed the area code restriction since it only costs a few cents for the Telemessaging call even if it's long distance. 

Telemessaging will call any area code, except for out-of-country area codes (i.e. 441=Bermuda). For obvious reasons, it won't call numbers with 911 as the area code or the prefix. It will not call numbers with a 999 prefix. See Telemessaging and 999.








rev. 8/2018