Forgot PIN Feature in ValleyCat

ValleyCat now has a 'Forgot PIN' option that allows the user to reset their 4-digit PIN themselves - IF they have an email address in their Horizon account. Here's how it works.

If they don't have an email address is their Horizon account, they get this message:

If they do have an email address in their Horizon account, they'll get this message. Obviously, if the email address on their account is someone else's, out of date or has a typo, they won't receive the Reset PIN email as expected despite this onscreen message.

Note: they don't need to also have 'email notices' selected in order to get the email; just an email address. 

Click on the link in the email.

The user is automatically logged into their account once they click Reset PIN.

If they try to enter a PIN with more than 4 digits or any other type of character:

This feature is NOT available in the Enterprise catalog.

rev. 5/2018

Looking Up Prior Borrower Information

Ocassionally an item arrives in the shipment damaged or missing disks. It would be nice to know the name of the prior borrower to charge them for the damage or contact them regarding the missing parts.

The name of the prior borrower is on the item record for 15 days after the item has been returned. That amount of time is typically the most an item might be in the shipment as it travels from one location to another. But once that time has elapsed, there's no way to tell who had it out last. We do not want to retain prior borrower info longer than that as one way to safeguard patrons' privacy in case their library records are subpeonaed.

To find prior borrower:

• F2 - Search by item barcode
• At the bib record - Show Copies
• Highlight the item - click Detail Status at the bottom of the screen.
• A new window opens. Page Down until you reach the Prior Circ Info section. 
• If it's been less than 15 days since the item was returned, the borrower's name will appear here. If this section is blank, it's been more than 15 days. 

rev. 4/2018