Telemessaging Won't Call Numbers With 999 Prefix

Prefixes (not area codes) beginning with 999 are not dialed by Telemessaging.
The Telemessaging software is written to block calls with the prefix “999” (e.g. 559-999-1234). This is related to the fact that the company that developed the Telemessaging software has headquarters in New Zealand and associated offices in Australia and the United Kingdom. In the United Kingdom and some other countries, “999” is commonly used as an emergency number, like “911” in the United States.

This affects over 1,770 borrowers at this time. Telemessaging will not work for these phone numbers. These customer should use an alternate phone number of select an alternate notification method. 

Also see "Area Codes and TeleMessaging"

Data Entry Standard for Borrower's with No Phone#

If the borrower does not have a phone number, enter 000-000-0000 in the phone field of the borrower's record. Set the phone type to h-no (Home-No Telephone Notices). This is part of the Borrower Registration Data Entry Standards set by the San Joaquin Valley Library System.

Phone Numbers with Extensions

Some borrowers have a phone number with an extension. Here's the data entry rules for that situation:

• Enter the phone number as 000-000-0000 x000  (Example: 559-123-4568 x910)

• Because telemessaging cannot call a phone number that has an extension, set the Phone Type to one of the "no telemessaging" types