Waive vs Change Amount

If you wish to reduce a customer's fines because they returned an item, use "waiver" rather than "change amount." It's more like saying 'they owed us that money, but we forgave the debt.' Fresno discovered problems with their Debt Collect reports when fees are changed rather than just waived.

 

The appropriate use for "change amount" is when the customer was actually charged the wrong amount for a lost item or a processing fee. Use this to change the amount due for an individual block, rather than completely wiping it out.

In short, waive = forgive and change amount = oops.

"Small Fee for Holds" Message in ValleyCat

Whenever a customer places a request in ValleyCat, they receive the Request Confirmation page shown below. It will always contain the message "Please note, some libraries charge a small fee for holds" regardless of their btype or location. Thanks to Measure B, Fresno does not charge a fee to place a hold so it does not apply to our customers. However, some other SJVLS jurisdictions may charge their customers for this service. Hence the message. Since we all use a single Horizon/ValleyCat system, this message cannot be customized to fit each customer/location.










rev. 8/2018