Email Notices and SPAM Blockers

If the customer's email account has the spam blocker turned on, it may block email notices coming from the library. Their email service may be rerouting the notices to their "junk/bulk" mail folder or blocking them altogether. Either way, the customer should adjust thier spam or junk mail settings so that email from the following email addresses is allowed through to their inbox:

• frbounce@fresnolibrary.org (sends out holds and overdue email notices)

In some cases, they may need to turn down/off their spam blocker to allow one of our notices to come through. Then they turn it up/on again once the frbounce and/or noreplysjvls address is allowed through as a valid sender. As staff, you can work with the customer to place some sort of test hold to generate an email notice, have them adjust their spam blocker and the next day (after 11 a.m.) see if the email notice gets through. In most cases, this type of adjustment will fix the problem.