The borrower record contains a field called: Access Type with two possible options for Fresno patrons:
> fnoflt - Fresno Unfiltered Internet (for borrowers 18+)
> ffltr - Fresno Filtered Internet (for borrowers under 18)
Access Type determines which type of filtering is applied for that borrower. We must abide by the CIPA (Child Internet Protection Act) rules, and therefor borrowers under 18 must be filtered. We use filtering software, and the company we use sets the filtering categories. If a customer disputes a website being blocked, you may send a request to have the site unblocked via the message that appears on the screen.