My List Problems and High Number of Titles

Beginning in June 2010, we began receiving reports from customers regarding problems using the My List feature in ValleyCat. Their My List account indicates they had an excessively high number of titles (usually 200+), but no titles are actually displayed. We've seen as high as 415 titles as shown below. If this happens, the customer is unable to see any of the titles previously in My List or add any new ones.

You may also see this error regarding a problem with XSLT: 

We do not know what causes this to happen. The phenomenon has been reported to System and they are working with SirsiDynix to determine the cause/solution. Until the problem is resolved, here are a few things to keep in mind and tell the customer.

• Report the problem to Tech Support including the customer's name and library card number.
• In order to correct the problem, the customer's corrupted My List must be deleted. All titles that were on the list will be lost. There is no way to recover the titles.
• When multiple family members use the same computer to check My List, and one person has problems, the problem will spread to all the My List accounts of the people using that computer. Therefore, if one family member has My List problems, others should refrain from accessing their own My List accounts from that computer until the problem is fixed by the Library.
• This problem seems to afflict users who keep a very large number of titles in My List (i.e. 100+). It is advisable to use the Other Lists feature in My List to create smaller sub-lists.

Click the "My List" label below to see other postings with tips and tricks for using My List.