Suspend a Hold Request

There are times when it would be advantageous for a borrower to suspend one or more of their hold requests (i.e. going on vacation; stagger when holds arrive, etc.) Suspending a hold request allows borrowers to maintain their position in the request queue while they are away or wading through their other holds. So if they were #3 in the queue before vacation, they will still be #3 when they return even while other patron's holds were filled during their absence. Their hold will automatically be reactivated on the “suspend until” date they set.

In the Enterprise Catalog
To Suspend A Hold Request

• My Account – Holds tab.
• Place a check mark next to the item(s) you want to suspend.
• Click Suspend Hold(s).
• Click in the box that appears and choose the date, then click Suspend.
• The status will change from Pending to Suspended. The Expires date will show in a right hand column.

Note: You can only suspend items with an “Pending” status. If it’s already In Transit or on the Hold Shelf, it’s too late to suspend it.

To Reactivate a Hold Request Before the "Expires" Date Takes Effect:

• Place a check mark next to the item(s) you want to reactivate immediately.
• Click the Cancel Hold Suspension(s) button.
• Click Yes in the pop up box.
• The status will change from Suspended to Pending.

In Horizon

• Pull up the patron's account then select Borrower – Requests from the menu bar.
• Highlight the request (or requests) you want to suspend. Click Edit. You can do more than one at a time if the “Suspend Until” dates are all the same.
• Enter the Suspend Until date. This is the date the borrower wants the hold to be reactivated. Do not change any of the other information.
• To reactivate the hold request before the "suspend until" preset date, follow steps 1 and 2 above and simply erase the Suspend Until date.
  
  Note: You can only suspend holds with the status of “Request”. The Suspend Until option will not be active for requests that are in transit or already on the hold shelf.

rev. 8/2020