Request List Numbering Oddity

Every once in a while you may come across a request list where the number to the left of the customer's name does not match their number in the queue. For example, in the screen shot below Customer #1 Hauser, Paul B is #46 in the queue. This is an occasional bug where the request order numbers do not get reset as they are filled. We don’t know why it happens. But it doesn’t affect the order in which the holds are filled.

When Hold is Missing from the Hold Shelf

Sometimes, the customer's hold cannot be located anywhere in the branch - even though it shows it was checked into the hold shelf. If this is the case, follow these steps to reinstate the customer's hold in the queue so they receive the next available copy. 

• Make sure the item has a status of "hold shelf" and is not misfiled and/or in the back room.


• If you still cannot find it, then CKO the item to your branch’s library card account for problem items.*


• Select Yes at “Do you want to check it out to: "your library's problem account"


• Select Yes at “Renew this borrower’s request?”


• The borrower will be reinserted back into the hold queue to receive the next available copy.**


• Check in the item using Damaged Mode. This will prevent the missing item from filling any more holds.


• Click Edit Item and change the status from "dmg" to "trace".

*Many branches have one or more library cards they use to handle problem items, phone holds, etc. If you do not have this type of card, create a new borrower as ‘BRANCH NAME’ PROBLEM BOOKS (i.e. FRESNO CIRCULATION PROBLEM BOOKS). Use day created for the birth date.

**If for some reason they fall to the bottom of the holds queue, contact the Jurisdiction System Administrator to request the customer's hold be reinsterted into the queue in the correct position. 


rev. 5/2015