Borrower Moves From One SJVLS Jurisdiction to Another

If a patron has moved to Fresno County permanently, but was previously registered at another SJVLS library (Coalinga-Huron, Kern County, Kings County, Madera County, Mariposa County, Merced, Porterville, Tulare County, or Tulare Public), update their borrower record as follows:

i.   Update their address, email and/or phone as appropriate
ii.  Change the Location field to your branch code
iii. Change the BType to the appropriate FCPL code i.e. FAD, FCH, FYA, etc.
iv. Change the Bstat to the appropriate FCPL code i.e. f93705, f93721
v.  Change the Internet access to either Fresno Filtered or Fresno Unfiltered

It is not necessary to issue them a new library card.


rev. 4/2018

No L in Front of Lost Library Card Barcode

Do NOT put an 'L' in the front of a lost library card Barcode field. This may have been the practice at one time, but it's not any longer. Continuing to do so will negatively affect other Horizon processes.

Note: Normally, the Barcode and Barcode ID fields should always match. However in the rare case when a borrower declares their card lost, but does not want another one issued, it is okay to edit the Barcode ID field to have an L in front. This will prevent the lost card from being used as a secondary look-up point for some processes. 

Rev. 5/2018

Can't Pay Fines Online with Lost Library Card Barcode

If a customer tries to log into SmartPay with a lost library card, they will get the message: User type is blocked...(and their btype). It does not specifically state the card is lost. But SmartPay does not allow them any further access. 

Caution: Do Not Issue Any Library Cards With Barcode 0000000000

In the past, Fresno may have issued library cards with the barcode 0000000000 – for example the new mother library card program, where babies were given 0 accounts. However, in Horizon, a library card barcode with all zeros causes major problems.

For example, the zero account will “magically” appear in the middle of working with another borrower. This results in that borrower’s items being checked out to the zero account instead of their own. The resulting research and rework to correct the problem is very time consuming.

So, please remember…DO NOT EVER create a library card with the barcode 0000000000.