Some patrons want to place a hold at an FCPL location, but pick it up at a location outside of Fresno County. All ValleyCat access via the Fresno homepage and Fresno Horizon logins will only display FCPL locations. Therefore, you'll need to do one of the following in order to select a non-FCPL location:
- In ValleyCat: Go to http://www.sjvls.org and from the drop-down on the right side select the ValleyCat catalog for the jurisdiction where the patron wants to pick up the hold. Find the item, place the request and select the pickup location for that jurisdiction. Both patrons and staff can use this method.
- In Horizon: Go to File - Change Location. Select the location where the patron wants to pick up the hold. Search for the item, place the request and select from the list of pickup locations available for that jurisdiction. When you are finished, don’t forget to change location back to your own branch. This method is only available to staff.
Note: Just in case you're wondering, you cannot simply change the pickup location of an existing request to a non FCPL location via the borrower's record. Why? Because this method circumvents the holds rules in place for each jurisdiction and more importantly, the item will never appear on the pull list of the owning library. So it will look like you’ve placed the hold, but the item will never show up. So use one of the methods listed above instead.
rev. 8/2017
