Search This Location Only Option for Borrowers

Here's the scenario: you search for a borrower, but their record doesn't appear. Yet when you try the same exact search on another PC their name comes up right away. What’s going on?

In the Horizon menu under Borrower, there is an option for “Search This Location Only”. Select this option only if you want to search through the list of borrower’s with Location = your branch code in their registration record.

It is easy to accidentally select this option when you really intended to select “Find Borrower” instead. The option will remain selected even when you change users. If you are having trouble finding a borrower, make sure the “Search This Location Only” option does not have a check mark next to it. If it does, just click the option to eliminate the check mark, then try your search again.

rev. 1/2018