Screen Shots

If you are having a hard time describing a Horizon problem to Tech Support, send them a screen shot that illustrates the problem. Here’s how to create a screen shot/print screen:

1. Bring up the screen you want to copy.
2. Press ALT-Print Screen* to capture just the active window. Or press CTRL-Print Screen to capture all the open windows. Here’s the difference:
   With ALT-Print Screen With CTRL-Print Screen
3. Open an Outlook email, Microsoft Word or Notepad.
4. Press CTRL-V to paste the screen shot into the document. (You can paste the screen shot directly into the email or you can save it as a document in Word or Notepad and then attach the file to the email. We recommend the latter if you have more than 1 or 2 screens to send.)
5. Repeat steps 1-3 for each screen shot you want to send.

*The Print Screen button is at the top of the keyboard, just to the right of the F-keys

rev. 1/2018