"Item Requested By" Override - YES
This means a borrower somewhere in the System has simply requested this item. Your borrower with the item in hand takes precedence over someone else in a remote location. Click “Yes” to check out the item to the borrower standing in front of you. The other borrower requesting the item will be assigned another copy. Note: The self check system follows this rule and will allow the patron to check out the item.
"This item is being held for" Override - NO (in most cases)This means the item is already on the hold shelf for the first borrower listed on the message. The hold is linked to that borrower's library card, not the library card of the person standing in front of you. In most cases, click “No”. Of course, there could be exceptions to this rule. For example, the patron whose book is on the hold shelf may have authorized this other patron to pick up their items via a note in their library account. Note: The self check system follows this rule and prevents this patron from checking out the item and directs them to see staff for assistance.
rev. 2/2018
