Horizon will not automatically place a block on the borrower’s account - even if you use the CKI - Damaged Mode to check it in. You need to manually place the block of their record if that information is still available.
> Check in the item using the CKI – Damaged Mode.
> Open the borrower’s account (if known).
> Select Blocks – Add Fee – Damage. Enter the amount of the fee and any comments regarding the item and/or charges.
rev. 1/2018