When CKI Does Not Trigger the Next Hold

There's a possibility that checking in an item with numerous holds might not trigger the next hold. Here's when that could happen and what to do about it.

• Amy puts a hold on the latest best selling Harry Potter book, along with 450 other people.
• She finally arrives at the top of the queue and Location A sends the title to Location B for pickup.
• However, between the time it leaves Location A and arrives at Location B (status=transit request), Amy goes to Barnes & Noble and buys her own copy of Twilight, then thoughtfully cancels her request.
• Location B checks in the item. Since Amy's request no longer exists, Horizon sends that item back to the owning location (status=transit) - regardless of how many requests are still on that title. This is a wasted trip in the shipment and a delay for the next patron in the queue.

Here's 2 possible workarounds:  if you notice this has happened:

• Check out the item to your branch's account. A screen appears asking if you want to check it out to your account even though it's requested by someone else. Click Yes. Then, check it in again. This should trigger the next hold.
• Or you could change locations to the owning location. Check in the item. That should resolve the 'in transit' status completely. Check the item in again and that should trigger the next hold. 

rev. 1/2018