Phone Codes in Borrower Registration

Horizon offers the following options for coding the patron's phone number in their record.

h.................. Home
h-no............ Home, No Telephone notices
m.................Mobile, with Telephone notices SMS
m-no............Mobile, No telephone notices SMS
o..................Other, with telephone notices
o-no............Other, No telephone notices


Here's a few tips on when to use what code:

> If the option doesn't say "No Telephone notices", then that option uses Telecirc to notify patrons about holds/overdues. (h, m, and o all provide the patron with Telecirc notice service.)  If SMS text messaging is enabled these notifications are via SMS (see entry "SMS text messaging" for indepth information)

> No land line, but the patron wants to receive their notices by phone? Use m - Mobile with TeleCirc allowed, do not enable SMS

> A business phone, message phone or other phone contact should use one of the o options.


rev. 1/2020

Number of Holds Allowed

The majority of FCPL borrowers are allowed up to 30 holds (with exceptions noted below). This 30-item hold limit should not interfere with our 25-item maximum check out policy since it would be rare indeed for all 30 holds to arrive at the same time. If this does prove an issue, you can show the patron how to suspend some of their holds. See posting(s) related to "Suspend A Hold Request".

• 0 holds allowed: FLTTR, FMR, FPAY, FSURF, FCOLL


• 30 holds allowed: All other Fresno borrower types - including staff

Note: Cancelled and Expired Holds do not visibly show on the customer's request list. However they are still technically part of their request list and therefore count towards the overall total. If you suspect a "hidden" request in a customer's request list is preventing them from placing additional request, contact the Jurisdiction System Administrator, who will check with System Office.

rev. 1/2018

How much to charge if an item has no listed price

If an item does not have a cost in the record, the correct amount to charge is the average cost of items that have the same collection code.  This amount is located in the Collection Code record and can be accessed through the Table Editor in Horizon.  If you do not have access to the Table Editor, please call the Jurisdiction System Administrator in eServices to get the price.

If you have access to the Table Editor follow these steps:

1. Double click on Table Editor to bring up the Code Lookup box.
2.  Scroll down to the 'collection' entry, highlight it, and press enter.  
3. The next box is called 'Indexes'. 'Collection' should be highlighted at the top of the box.  Type in the collection code for the item you are looking up (collection code can be found in the item detail status) in the 'Search for' box, press enter. 
4. Click and highlight the entry on the next screen then press the enter button.
5. You will see the 'Avg Replace Cost' about halfway down the screen. 
6. Click 'Close' when done, then x out of the Table Editor.

rev. 5/2018

Baby cards-duplicate barcodes

There are some baby cards that have duplicate barcode numbers.  Most of these cards have been distributed to branches or to local hospitals to give to newborns.  When you try to register a new customer with a card number that has already been used you will get this error message:

 

If you get this message, try another card and destroy the duplicate card.

 Please remember to still use the ‘fba’ btype when issuing a card to a newborn, even if you end up giving the parent a traditional (non-baby) card. 

Addition July 2017:  Please destroy any baby cards received before  July 2017 and only use stock received after that date.

rev. July 2017