Forgot PIN Feature in ValleyCat

ValleyCat now has a 'Forgot PIN' option that allows the user to reset their 4-digit PIN themselves - IF they have an email address in their Horizon account. Here's how it works.

If they don't have an email address is their Horizon account, they get this message:

If they do have an email address in their Horizon account, they'll get this message. Obviously, if the email address on their account is someone else's, out of date or has a typo, they won't receive the Reset PIN email as expected despite this onscreen message.

Note: they don't need to also have 'email notices' selected in order to get the email; just an email address. 

Click on the link in the email.

The user is automatically logged into their account once they click Reset PIN.

If they try to enter a PIN with more than 4 digits or any other type of character:

This feature is NOT available in the Enterprise catalog.

rev. 5/2018

Horizon 7.5.4 Bug: Corrupted Prior Circ Info When 'Transit Hold' Item is Checked in as Damaged Twice

If a transit hold item is checked in as damaged twice in a row, the circ_history record is corrupted. That second damaged checkin will change the borrower on the Prior Circ Info to the borrower who requested the item, not the borrower who last checked it out and presumably damaged it.

This is a known bug for the Horizon 7.5.4 upgrade and may be fixed in the next upgrade.


rev. 4/2018

Renewal Options and Limits

When you renew an item for a patron, the following message always appears: 

• Clicking "Yes" (the items are present) is categorized as an "Other Renewal".

• Clicking "No" (the items are not present) is categorized as a "Phone Renewal".

An override message displays if the borrower has reached the renewal limit for the selected item. The wording of this override will be slightly different depending how the previous renewals were counted: "Other" or "Phone".

Either way, you can override the maximum number of renewals under certain situations as permitted by library policy (i.e. no outstanding holds on the item). Note: not all staff have Horizon permissions to override the maximum.

rev. 4/2018

Where does the email address go in a customer record?

In regards to the new Perm/Mailing/Temp address types, if the borrower has more than one address, it does make a difference which type their email address is attached to.

If a customer has:

• Perm Only – Use Perm to set email address & related fields
• Mailing & Perm – Use Mailing to set email address & related fields
• Temp & Mailing/Perm – Use Temp to set email address & related fields. When those dates expire, it will revert to whatever method is set in the Mailing/Perm.

Note: This affects hold and overdue notices. Preoverdue notices don’t care where the email address is listed on the record; they are controlled by a separate program. Lost notices are always printed and mailed to the borrower. If

In case, the email is not put on the proper address type, don’t worry. The notification will still be sent by print or phone (based on other settings in the record). 


rev. 4/2018