Renewal Options and Limits

When you renew an item for a patron, the following message always appears: 

• Clicking "Yes" (the items are present) is categorized as an "Other Renewal".

• Clicking "No" (the items are not present) is categorized as a "Phone Renewal".

An override message displays if the borrower has reached the renewal limit for the selected item. The wording of this override will be slightly different depending how the previous renewals were counted: "Other" or "Phone".

Either way, you can override the maximum number of renewals under certain situations as permitted by library policy (i.e. no outstanding holds on the item). Note: not all staff have Horizon permissions to override the maximum.

rev. 4/2018