Horizon 7.5.4 Bug: Corrupted Prior Circ Info When 'Transit Hold' Item is Checked in as Damaged Twice

If a transit hold item is checked in as damaged twice in a row, the circ_history record is corrupted. That second damaged checkin will change the borrower on the Prior Circ Info to the borrower who requested the item, not the borrower who last checked it out and presumably damaged it.

This is a known bug for the Horizon 7.5.4 upgrade and may be fixed in the next upgrade.


rev. 4/2018

Renewal Options and Limits

When you renew an item for a patron, the following message always appears: 

• Clicking "Yes" (the items are present) is categorized as an "Other Renewal".

• Clicking "No" (the items are not present) is categorized as a "Phone Renewal".

An override message displays if the borrower has reached the renewal limit for the selected item. The wording of this override will be slightly different depending how the previous renewals were counted: "Other" or "Phone".

Either way, you can override the maximum number of renewals under certain situations as permitted by library policy (i.e. no outstanding holds on the item). Note: not all staff have Horizon permissions to override the maximum.

rev. 4/2018

Where does the email address go in a customer record?

In regards to the new Perm/Mailing/Temp address types, if the borrower has more than one address, it does make a difference which type their email address is attached to.

If a customer has:

• Perm Only – Use Perm to set email address & related fields
• Mailing & Perm – Use Mailing to set email address & related fields
• Temp & Mailing/Perm – Use Temp to set email address & related fields. When those dates expire, it will revert to whatever method is set in the Mailing/Perm.

Note: This affects hold and overdue notices. Preoverdue notices don’t care where the email address is listed on the record; they are controlled by a separate program. Lost notices are always printed and mailed to the borrower. If

In case, the email is not put on the proper address type, don’t worry. The notification will still be sent by print or phone (based on other settings in the record). 


rev. 4/2018

Unusual Emails of ValleyCat Records

Recently, a peson from another state called to report they were receiving emails like this for titles/items in ValleyCat. They have never been a borrower. What's going on? Are they being spammed? 

No, someone is not using ValleyCat to spam people. Unless we get more reports, this is most likely one person trying to harass another person by emailing them ValleyCat records.  It only happens once every few years. Actually ValleyCat isn't a very effective way to spam someone, since you can only email from the search results screen, the only thing you can change is the subject line and you can only send one record/email at a time.

Tell the person receiving the annoying emails to add the 'From' email address pictured above to their spam filter to prevent any more of these emails from reaching them. 


rev. 4/2018