A new ATTN block has been added to Horizon that can be applied to a borrower's account when staff needs to talk to them regarding their account (i.e. DVD case turned in without the DVD; library card left at desk, etc.) It prevents the customer from checking out at self check. The language on the block will say "Problem with account, contact library staff for specifics." Make sure the note you include with the block describes the issue so any staff member can resolve the question/problem.
Many branches have been using the Address Correction Request (ACR) block for this purpose. Bad idea. Using the ACR block stops any future printed or email notices from being generated for that customer for holds, overdues and lost items, and therefore should not be used for anything other than an address correction. Click here for more information.
Many branches have been using the Address Correction Request (ACR) block for this purpose. Bad idea. Using the ACR block stops any future printed or email notices from being generated for that customer for holds, overdues and lost items, and therefore should not be used for anything other than an address correction. Click here for more information.
