So the patron got a notice their hold was at your library. They call and want you to send it to another library instead. What do you do?
1. Check out the item to yourself. Screen will tell you the item is on hold for someone else, do you want to continue? Say yes to override the original hold, and CKO. Say yes to renew the borrower's request (this will put them back in the same place in the queue).
2. Go to your patron's record.
3. From the CKO screen file menu select Borrower -> Request.
a. Highlight the item that needs the hold pickup location changed. Choose Edit.
b. Set pickup location to requested branch and save.
4. Check in the item (exempt) and it should trigger a hold for the original patron to go to the new location.
This can be done as a batch for a single customer, but it will only work for items that have the same status (ex: all items in transit have to be batched together, items requested together, items hold together).
9/2020
