If a customer with a gmail account is set up for email notices, but is not receiving them even though their email address is correct, here's some troubleshooting steps you can take:
- Have the customer create a filter in their Gmail account. Go to Settings > Filters >
create a new filter with Subject “Library Notice” with the following options check marked.
- Working with your customer, place a test/fake hold on their account
- Check it into the hold shelf.
- Did they receive an email notice for the test hold the following day after 11 a.m.?
- If they still don't receive the email, contact Tech Support for more troubleshooting tips.
