Your customer calls and says, "I paid my fines online last night, but it still hasn't hit my bank account/credit card yet." Here's what's happened.
On very rare occasions (i.e. twice in 12+ months), fines on their Horizon account are cleared when they make a payment through SmartPay. However, the transaction doesn’t make it to SmartPay's server for final processing. That transaction is flagged the next morning and System staff manually add it to the next night’s batch. So in that case, the customer would notice a 24-hour delay in the transaction posting to their credit card/bank account.
On The Horizon is an FAQ publication for the staff of the Fresno County Public Library on the use of Horizon and ValleyCat.
