Troubleshooting Problems With A Request

There are various reasons why Horizon/ValleyCat will not allow a customer to request an item. Many times the message the software returns when it encounters a problem is not clear. Here's a list of reasons why the request did not go through and the resulting message to help you troubleshoot the issue.

1. Customer already has the title requested. The following message appears: "Unable to place request. You have the maximum number of requests allowed for this title".


2. Borrower type of the customer does not allow requests (i.e. btype=FSURF). The following message appears: "This title is not available for requests".

3. Itype of the item does not allow requests. Examples include if a child/teen btype tries to request an R-rated movie (itype=fvir). Or the customer tries to request a reference item (itype=fre). The following message appears: "Your request cannot be filled because no requestable items exist for this title".

4. Status of the item does not allow requests. An item cannot be requested if it has a status of damaged, librarian review, lost, missing, relocation in progress, trace, weeded or withdrawn. The following message appears: "This title is not available for requests".